Refund policy
Returns & Refunds
At Blissanova™, we want you to feel confident shopping with us and genuinely love your experience with our products. We stand behind the quality of every product we offer and always aim to provide a smooth, supportive customer experience.
90-Day Confidence Guarantee — Advanced LED Sculpting Device
Our 90-Day Confidence Guarantee applies exclusively to the Blissanova™ Advanced LED Sculpting Device.
This means you have up to 90 days after delivery to request a return if you are not satisfied with your experience.
To be eligible for a return:
The device must be returned in good condition
The item must include its original packaging
Proof of purchase is required
To start a return, please contact us at hi@blissanova.com with your order number and reason for return.
If your return is approved, we’ll provide detailed instructions on how and where to send your package. Items returned without prior authorization may not be accepted.
30-Day Returns — Skincare & Beauty Products
For all other Blissanova™ products, including:
Gel Masks
Serums
Eye Patches
Lymphatic Sculpting Brushes
Other Skincare & Beauty Accessories
we offer a 30-day return policy from the date your order is delivered.
Because skincare and beauty products are personal-use items, some opened or heavily used products may not be eligible for return for hygiene and safety reasons. However, we understand that skincare is personal and every skin type reacts differently.
For this reason, we may offer refunds, replacements, or store credit for opened products in situations including:
Allergic or adverse skin reactions
Damaged or defective products
Incorrect items received
Packaging or pump malfunctions
Products that arrive leaking or compromised during shipping
Exceptional customer service situations reviewed individually by our support team
To help us assess these cases quickly, we may request photos and a brief explanation of the issue.
To be eligible for a standard return, items should generally be:
Unused or lightly tested
In their original packaging
In resellable condition when applicable
Accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
Empty or significantly used skincare products
Used beauty tools or accessories showing visible wear
Gift cards
Final sale or clearance items
If you are unsure whether your item qualifies for a return, please contact us before sending your order back.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival.
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at hi@blissanova.com so we can resolve the issue quickly.
Including clear photos of the issue and packaging will help us process your request faster.
Refund Process
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within approximately 5–10 business days.
Please note that banks and credit card providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at hi@blissanova.com.
Contact Us
For any questions regarding returns, refunds, or your order, please contact our support team at: